FAQ's

You're probably exhausted by now from all of the research that you have done on "TILE". Can I use marble in a kitchen? Can I put ceramic on the floor? Does porcelain have to be sealed? The many questions that can be asked are endless. We compiled the most common questions asked when it comes to "TILE" below. We hope this resource helps clear up some confusion, busts the tile myths, and gets you on the road to making a selection. Don't hesitate to contact us if you have any questions!

Measurements, Sizes, and Patterns

Why is my 12 x 12 tile not measuring exactly 12" x 12"?

Tiles are commonly referred to by their "nominal" sizes which might not be the "true" measurement of the material. An example of this is when a 12" x 12" porcelain tile has a "true" measurement of 11-7/8" x 11-7/8". Typically, all tiles within that same lot will measure the same size for ease of installation, but every series and material type might not measure exactly to what appears on your invoice. If you need a "true" measurement for installation or design purposes we will be happy to contact our supplier and obtain that information for you.

What is a rectified tile?

A tile that has been re-cut to achieve the same exact size in all the tile pieces produced. This is a great choice when a minimal or tight grout joint is desired.  

How much extra material should I add when ordering?

Everyone approaches this differently, but the industry standard is to add 10% to the actual square footage of the area being tiled. If you are doing a pattern, than it is an industry standard to add 15% due to a larger amount of waste that usually occurs due to odd cuts. This extra amount of material covers any breakage, bad saw cuts, allows you to hand pick through the material, and also have some leftover to keep for future repairs or add-ons.   

What's the biggest size I can use in a shower pan?

Typically we recommend a 4 x 4 or smaller to allow for a proper slope to the drain and to prevent slipping on a single, solid surface. Grout lines provide an extra grip while standing. If you have a bigger shower than you might be able to use a larger tile, but we recommend that you consult a licensed contractor before doing so.

Do they make a "bullnose" or "quarter round" trim for stone? 

Since the color goes all the way through the stone, your contractor would be able to finish the edge with a rotary sander or similar tool. Most stones don't have a quarter round available, but we would recommend that you use a three dimensional trim piece that is typically referred to as a dome liner, pencil liner, needle liner, etc.  

Porcelain & Ceramic

What is porcelain tile?

Porcelain tile is a very dense type of ceramic, fired at high temperatures and has superior durability and a low water absorption rate. The glazes on porcelain tile are known for a higher range of color variation, giving a rich custom look. Porcelain tile is becoming a popular alternative to natural stone and hardwood floors because of its realistic mimicking of such material and its extreme durability once installed.     

What is a through body porcelain tile?

Through body porcelain tile is when the same color on the top goes all the way through. Even in extreme applications, these tiles tend not to show wear as the porcelain is quite durable (harder than granite) and the color goes all the way through. It typically can be used on exterior and interior floors and walls. It’s a great product for high traffic areas.

What is the difference between ceramic tile & porcelain tile?

Porcelain tile is a type of ceramic tile. The major difference is that porcelain tile is harder and denser than other types of ceramic tile and that porcelain tile is frost-proof and impervious. Most ceramic tiles are only made for vertical installations or counter tops and floors with low traffic. 

Can wall tile be used on the floor?

Not in most cases. Please check with your installer or product manufacturer for application recommendations.

Can floor tile be used on the wall?

Yes. Exterior applications require special precautions and installation methods. Please check with your installer or product manufacturer for application recommendations.

What does “COF” mean?

Coefficient of Friction (“COF) rates the slip resistance of tile. The American Society for Testing and Materials (ASTM) recognizes several standard methods for measuring coefficient of friction for wet or dry surfaces. Tile used on commercial and residential floors should provide a safe walking surface in both wet and dry conditions.

What is the porosity of a tile?

Porosity is the water absorption of a tile. When choosing a tile, pay attention to the ratings that measure the percentage of water absorbed (porosity). The classifications for the porosity of tile are: impervious (least absorbent), vitreous, semi-vitreous and non-vitreous (most absorbent). Porcelain tiles and most ceramic tiles are impervious whereas natural stone and clay are very porous. This is why a sealer needs to be used for natural stones and clay tiles and not on porcelain and most ceramic tiles.   

Ordering, Shipping, and Deliveries

How long does it take to get orders?

Most material only take a few days to a week from the time that you place your order. Some of our lines are custom made products which can lead to longer lead times, but in most cases products are readily available.

Can my order come directly to my house?

Yes, but there usually is an extra charge incurred when having material delivered to your property or job site. This charge may be minimal depending on the material being ordered so feel free to contact us for questions about your specific project.